We're committed to keeping our communities connected and safe

Our Response to COVID-19 

While access to fast and reliable home internet is always important, we know that it has taken on even more importance for us in recent days, as many work and school activities are now being done from home. We wanted to take a moment to let you know what we are doing to keep our communities connected, while doing what we can to protect the health of our customers and our team from COVID-19. 

  • Continuing to provide symmetric service without data caps: As always, Common delivers symmetric service (the same bandwidth for uploads and downloads), which makes for smoother video calls. There are no data caps on your Common service — so no need to curb your streaming habits. 
  • Maintaining network reliability: Service reliability is always a priority for us, but we’ve increased our staff of service technicians so we can respond to any network maintenance needs more quickly in the coming weeks. 
  • Pledging service continuity for customers that are unable to pay: Common will not terminate service to any customers because of inability to pay their bills due to disruptions caused by the coronavirus pandemic, and no late fees will be charged if payments are late during this time. 
  • Taking extra precautions with installations and service calls: Our team has been practicing enhanced precautions at installation and service appointments, including:
    • Using new disposable gloves at each appointment and disinfecting hands with hand sanitizer between appointments
    • Sanitizing vehicles and equipment between each installation
    • Asking our team members to avoid shaking hands and keep 6 feet apart from colleagues and customers at this time
    • Reminding all team members to stay home from work if they are sick (all Common employees have paid sick time and will not be affected by lost wages if they miss work due to COVID-19)
    • Asking customers to help us to keep our team and communities healthy by rescheduling your installation appointment if you or a member of your household is sick. Please email us at support@common.net if you need help rescheduling your appointment at any time. 

As a utility, we’re considered an essential service, and we’re committed to continuing operations to serve you. We will continue to follow updates and protocol suggested by the CDC and Department of Public Health, and will keep you updated if our procedures change. 

Please email us at support@common.net if you have any questions or issues with your service — we are here for you. 

Thank you for choosing Common,

Grace Chen 

CEO, Common Networks